Create a Shortcut to Launch Your Cloud Desktop

Use this form to create a file that you can click to launch your Cloud Desktop quickly and easily.

Enter the details below and when you click submit, save the file to your Windows PC or laptop.

Preferred filename This is the name that the file will be saved and displayed as, e.g. 'Cloud Desktop'
Server This will have been provided to you.	Select: farm1.prelude.software farm2.prelude.software
Domain This will have been provided to you.	appsservers
Username This will have been provided to you and is usually in the format 'company.user'. It is always lower case.
Screen size Select a size that is no larger that your current screen resolution. If you are not sure, use 'All monitors'.	All monitors (default) Full screen 1600 x 900 pixels 1366 x 768 pixels 1280 x 720 pixels 1024 x 768 pixels 800 x 600 pixels

When you click submit, you will be prompted to save the file to your Windows PC, for example on your local desktop. Then, when you double-click this file, your Cloud Desktop will launch and will prompt you for your password.

On first use, you might see a Windows warning message saying 'Do you want to connect?' or similar. This is OK. Check the box labelled 'Don't ask me again' before you connect and Windows won't bother you again.

If your Cloud Desktop fails to start as described, create the file again, checking your user details with your documentation.

If it still fails to start, please go to our support website and select a suitable support option.